Thank You Gateway - For Proving You Suck

Sorry for the late delay in new blog posts. My Gateway laptop died two and a half weeks ago. Fortunately, it was under warranty so I called them up, got an RMA number, and sent the sucker back. After it taking a week to get there, they finally started working on it. Apparently (or so they say), it was a problem with the adapter. I don’t see how that is possible, since it was always plugged into the wall and at the time it died, it was at 100% battery power.

It took them a week to order a new adapter for me, because ya’know, it’s not like Gateway would keep something like adapters or batteries in their warehouses, right? They have to order them of course. Alright, fine whatever. So I wait a week and they call to let me know that it’s being shipped back to me.

Two hours ago, the “DHL guy” came up to my door and handed me my box for the laptop. I bring it up to my office (aka bedroom) and take it all out. So far so good. Then I notice that it’s missing half of the adapter. They give me the part with the box that plugs into the back of my laptop, but not the other half that plugs into the wall.

Great job Gateway. I just got off the phone with them and they are sending me another one. That’s great and all and I am happy they are sending me another one, but at the same time, that is a completely stupid on their part to send a customers half of adapters.